Retail Industry

These courses have been developed for some of Australia leading retails such as Ben & Jerry’s, Mosaic Brands, Dusk & Automotive Brands to strengthen people’s skills in the retail industry and develop careers.

All courses have been mapped to Australian standards and can be customised to your brand. They can be delivered as non-accredited internal training for your team members, future leaders, leaders and managers and can lead to nationally recognised qualifications.

What you’ll get

  • Customisable content & eLearning quizzes are provided in Word documents.

  • Finished product is developed into RISE SCORM files ready to deliver as non-accredited internal training.

  • Courses are rebranded and personalised for a tailored brand training solution.

Retail Learning Pathways

Expand the lists below to see the topics included in each course.

Team Members

  • 01 Welcome to the Family

    02 Our Polices & Procedures

    03 Bullying and Harassment

    04 Laws & Regulations

  • PAS.01 Products & Services

    PAS.02 Commercial Awareness

    PAS.03 Customer Service

  • 01 The Customer Experience Role

    02 Customer Communication

    03 Meeting Standards

    04 Customer Expectations

    05 Handling Complaints

    06 Receiving Feedback

  • 01 What is Food Safety

    02 Let’s Hear it for Hygiene

    03 Keeping your Workplace Clean

    04 The Danger Zone

    05 Food Safety Principles

  • 01 Maintain Personal Stamina and Resilience

    02 Techniques to Improve Fatigue, Stamina and Resilience

    03 Physical Activity

    04 Building Resilience

    05 Minimise Workplace Stressors

    06 Maintain Work-Life Balance

  • 01 Work Health and Safety at Work

    02 Workplace Hazard Control

    03 Emergency Procedures

    04 Bullying and Harassment

    05 WHS - It’s the Law!

    06 Responsibilities

    07 Workplace Security

    08 Cash Handling

    09 Dealing with Suspicious Behaviour

    10 Minimise Theft

  • 01Provide Exceptional Customer Service

    02 Know your Products – Know the Law!

    03 Sell, Sell, Sell Some More!

  • 01 Exemplary Service

    02 Escalated Customer Complaints

  • 01 Self-Reflection

    02 Appreciate Diversity

    03 Communicate with All

    04 Promote Understanding

    05 Communication

    06 Participation

  • 01 Display Requirements

    02 Plan to Build Displays

    03 Product Storylines and Merchandising

    04 Produce Displays

Future Leaders

  • MKP.01 Marketing & Promotions

    MKP.02 Market Analysis

    MKP.03 Marketing Campaign

    MKP.04 .Marketing & Promotional Activities

  • Coming Soon

  • 01 The Coaching Need

    02 Organise Coaching

    03 The Coaching Session

    04 Practise and Feedback

    05 Following Up

    06 Reporting

  • 06 Movement and Storage

    07 Food Safety Supervisor Role

    08 HACCP Eliminate the Hazard – Reduce the Risk

    09 Safe Food Monitoring

    10 Safe Food Storage and Handling

  • 01 Maintain Stock Handling and Storage Areas

    02 Accept Stock Delivery

    03 Replenish Stock Levels

Leaders

  • CBT.01 Collaboration

    CBT.02 Existing Collaborative Technology

    CBT.03 New Collaborative Technology

    CBT.04 Business Case

    CBT.05 Implementation Plan

    Maps to.. BSBTEC404 Use digital technologies to collaborate in a work environment

  • BUR.01 Business Development

    BUR.02 Business Relationships

    BUR.03 Review Business Development

    Maps to.. BSBTWK401 Build and maintain business relationships

  • Coming Soon

  • LHW.01 Health & Wellbeing Framework

    LHW.02 Manage Wellbeing

    LHW.03 Manage Physical Health

    LHW.04 Health & Wellbeing Strategies

    Maps to.. BSBPEF401 Manage personal health and wellbeing

  • LOP.01 Preparing for a Plan

    LOP.02 Building the Plan – Why, How, Who & When?

    LOP.03 Building the Plan – What with?

    LOP.04 Building the Plan – What if?

    LOP.05 Building the Plan – How well?

    LOP.06 Controlling and Adjusting the Plan

    Maps to.. BSBOPS402 Coordinate Business Operational Plans

  • LCM2.01 Identify Context for Communication

    LCM2.02 Clarify Message and Engage Communication

    LCM2.03 Take Follow-Up Actions

    Maps to.. BSBLDR401 Communicate effectively as a workplace leader

  • Coming Soon

  • Coming Soon

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  • Coming Soon

  • MFP.01 Learning the basics

    MFP.02 Implement and Manage Financial Plans and Budgets

    MFP.03 Team and Effective Leadership

    Maps to.. BSBFIN501 Manage budgets and financial plans

  • Coming Soon

  • Coming Soon

Managers

  • 01 Control Labour Costs

    02 Manage Rosters

    03 Control Stock Levels

    04 Manage Financial Performance

  • LR.01. Policies and Processes

    LR.02 Recruitment

    LR.03 Selection

    LR.04 Induction

  • LER.01 Awards, agreements, and legislations

    LER. 02 Handle workplace disputes

  • LP.01 Lead a Team

    LP.02 Delegate Work

    LP.03 Monitor Performance Standards

    LP.04 Take Action on Performance Issues

  • LSS.01 Facilitate Awareness of WHS

    LSS.02 Including Others in Safety

    LSS.03 Hazards and Risk Assessments

    LSS.04 Managing Security

    LSS.05 Reports and Records

Retail Qualification Pathways

  • SIR20216 - Certificate II in Retail Services

  • SIR30216 - Certificate III in Retail

  • SIR40316 - Certificate IV in Retail Management

Looking for another pathway?

Want to see some industry samples?

Complete the form with as much detail as possible, and we will be in touch for a free consultation.